You can return any item purchased on the DENARA online store within 14 days of the delivery date.
- Fill out the Return Form included in your package.
- Make sure the merchandise you return is in its original and unworn condition with tags attached and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of $10.00 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
If you wish to change the size and/or color of an item that you purchased, you can do so within 14 days of the delivery date.
Fill out the Return Form included in your package, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the Credit Card used. Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.